Customer Support

    • English

    Below are some of our most frequently asked questions, if you can't find the question you are looking for please do not hestiate to head over to our contact page and send us a message.

    You can place your order directly from ‘Shop’ section. For special enquiries including corporate/ gifting service, collaboration, or bespoke services for wedding, birthday, etc., please email:

    No, Pransuk London is a home-based business in East London. Only Pransuk original in Chiangmai, Thailand does has a physical store.

    - Unfortunately no, for dedicated desserts including coconut milk jelly cupcakes are only available for collection only
    - We only offer delivery for gift boxes and dried desserts that can be kept for a longer period of time within the UK.

    Once the order is confirmed, we will send a confirmation email about a pickup location and your selected time.

    All of our desserts are vegetarian friendly and dairy free as we mainly use pasteurised coconut milk. Some desserts contain eggs so please see the ingredients information before placing an order.

    Some of our desserts contain allergens; wheat flour and eggs, please see allergen information of each one before placing an order.

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